Setting up new device is pretty straight forward.

1. Visit https://turboflix.com/support
2. Find your device, follow the setup instructions
3. Login to Netflix with your Netflix credentials
4. Enjoy the new content!

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The fact that you are getting Netflix working on a device with our Services is a great step. A couple questions and some things to try… Steps to try and resolve your issue:

1. Can you unplug your router/modem/hub for two minutes.
2. We made some late night fixes, can you turn your device off, once back on, log out of Netflix, and log back in?

Once the above are tried, please do this:

1. Login to https://turboflix.com on the device that is not working? Once logged in, visit https://turboflix.com/members and scroll to the bottom
   1. Is  “TurboFlix Status” turned on and GREEN? If not, is there a red message there? Try turning the switch to ON.
   2. Does “TurboFlix Activation” have a green checkmark beside it? If not click the “Activate Your Location” button.

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Android devices are all pretty different depending on the Make and Model. However the instructions below have worked for many users.

Android 2.3

1. Go to Settings
2. Go to Wireless and Networks
3. Then Wi-Fi settings
4. Menu > Advanced
5. Use static IP
6. Copy current IP address (few lines above) to IP address field
7. Set Gateway as router IP (usually the same as current IP except last number is .1, i.e. if your phone IP 192.168.2.130 then router’s likely 192.168.2.1)
8. Set Netmask 255.255.255.0 (sometimes it’s different, but you should already know what to do if it is)
9. Set DNS 1 and DNS 2 fields as per table below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
10. Menu > “Save”
11. Restart your phone (power cycle).

Android 4+

1. Go to WiFi (click on word “WiFi”, not ON/OFF switch)
2. Press and hold preferred (or active) wireless network until dialog pops up
3. Select Modify Network
4. Check Show advanced options checkbox at the bottom
5. Switch IP settings“ to ”Static
6. Keep IP address, Gateway and Network prefix length the same (should be set from standard DHCP)
7. Set DNS 1 and DNS 2 fields as per DNS table as shown below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
8. Click Save
9. Restart your phone (power cycle).

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Although we try to make sure every device works flawlessly with TurboFlix, not every device will work with TurboFlix. It is possible that some devices will work with a lot of configuration and in some cases Hacking, but that goes beyond the scope of our audience. Just because the device is listed doesn’t mean it cannot work, it just means that it is difficult to get it working and there is no guarantee that you can get it working. The following devices do not work well with TurboFlix:

• Chromecast – This is due to the fact that Google has hard coded network addresses inside the device.
• Kindle Free time – This is due to manufacturer hard coded network addresses in the device.
• Roku – This is due to manufacturer hard coded network addresses in the device.

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Although many of the devices on the market today will work with TurboFlix, we have a soft spot for Apple devices. The reasoning is simple, they’re easy to use and setup with Turboflix. If you’re looking for a new device, we recommend an Apple TV.

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TurboFlix supports the Windows Phone. For the most part, you can use our Windows 8 instructions to fumble through setup. The Windows 8 instructions are found here: https://turboflix.com/support/setup/pc/windows-8/

You can also use the text below to further home-in on the settings.

1. Access the desktop
2. Open control panel
3. Open Network and Sharing Center
4. Open “Change Adapter Settings”
5. Open the properties of the connection you want to change.
6. Enter the DNS Details below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28

If you find a working steps, we’d appreciate if you could share them with us to provide other users. You can email them to us on the Support Page.

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Some Samsung TV’s require that you change the Country/Region as well. Do these instructions first, and then do the previous instructions you used to change the DNS.

1. Set the TV to the “TV” source, press the source button and use the navigation pad select TV and then click to select.
2. Open the Menu by pressing the Menu button.
3. Use the navigational pad to select the “system” portion of the main menu, and then click to enter the sub menu.
4. Setup will be selected by default, click to begin the setup. Note: If setup is greyed out you are not on the TV source, please return to step 1.
5. You will begin the on-screen setup that you completed when you first bought the tv. Your previously entered information will be retained.
6. Continue through the on-screen setup until you arrive at the Smart Hub Terms & Conditions, Privacy Policy page in the on-screen setup.
7. With the Smart Hub Terms & Conditions, Privacy Policy page up on the TV press the following buttons in the sequence indicated:
   1. MUTE
   2. RETURN (↺ = counter clockwise circlular arrow)
   3. VOLUME-UP
   4. CHANNEL-UP
   5. MUTE once again.
8. If you have the new version of the Samsung remote you will find the Mute button on the side of the remote control.
9. The country list will appear. Select USA from the list and then click continue.
10. Complete the on-screen setup.

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