My service doesn’t work, but it did previously.
Without knowing much about your network setup, device or account status with TurboFlix or Netflix, we’ll explain a few things, and then propose some questions, and then finally offer some immediate assistance. Please carefully read through the entire email.
Check your TurboFlix Account Status
- You can check the status of your TurboFlix settings at any point by logging in and navigating to https://turboflix.com/members – scroll down to the bottom of the page and look at the specific areas:
- Is “TurboFlix Status” turned on and GREEN? If not, is there a red message there? Try turning the switch to ON.
- Does “TurboFlix Activation” have a green checkmark beside it? If not click the “Activate Your Location” button.
- Login to Netflix
- Browse to https://www.netflix.com/YourAccount
- If there are any billing issues you will see them from this page.
Suggestions
If you are trying to get a specific device working, we would first suggest that you get the service working on your computer first, which you can find here: https://turboflix.com/support/setup/
Once that is working and we can determine successful results, we can move on to the device you are using now.
Still Need Help?
Create a support ticket and include the answers to the following questions:
- What is the email address you signed-up with on TurboFlix? I will need this to inspect the traffic between your devices and our servers.
- How did you know the codes were not working? Can you send us any error messages or symptoms so we can further help.
- What device are you using? Make and Model and any version information would help.
- What country are you trying to access Netflix from?
- What is the Service and Activation showing as on the bottom of the https://turboflix.com/members page?
- A picture is worth 1,000 words, feel free to attach any screen shots or photos taken with your phone to help us on this issue.
Posted in: Service